Prussia meets Versailles: a review of Moral Mazes – Surfing Complexity

“Managers commonly struggle with decision making. Because the norms of behavior are socially defined, and because these norms change over time, they are forever looking to their peers to identify what the current norms are. Compounding the problem is the tempo of management work: because a manager’s daily schedule is typically filled with meetings and interrupts, with only fragmented views of problems being presented, there is little opportunity to gain a full view of problems and reflect deeply on them.

Making decisions is dangerous, and managers will avoid it when possible, even if this costs the organization in the long run.”

/via some seanboots.ca weekend reading … and then following links to rereading excellent “back issues” … and then to here